Orders that ship house truck will be coordinated between Home Perfect, the warehouse and the customer. House truck deliveries will be scheduled on a specific date prior to delivery (Monday through Friday) and have a window of delivery time of 7-5 EST. We can request the delivery driver contact you a half hour prior to when delivery will be made. House truck deliveries are curbside delivery only. The customer is responsible for full inspection and reporting any damage or visible defect within 1 business day of delivery.

Backorders, Damages, Defects, Missing Parts, Wrong Items

Backorders: All orders are charged in full at the time of purchase and if an item is out of stock a backorder notice is sent the same day to the email used to place the order. Nearly every backordered item comes into stock and ships out in one to four weeks but we do encourage calling ahead to find out the best time frame to expect. Periodic updates will be provided until your order ships.

Damages: For freight, 18-wheeler deliveries, all items must be inspected completely before you sign for them. Once you sign for and accept the material, no damage claim can be filed. You will need to note the delivery ticket if there is damage and refuse at the time of delivery. Please call us immediately to advise of your refusing the damage material so that we may file a claim on our end and work on getting a replacement or refund processed for you.

For FedEx shipments, all damages must be reported within two business days after delivery. We cannot guarantee replacements or any credit for any damages reported more than two business days after delivery. Take the best photos of the damage you can. We will need two or three photos to process damage claims.

Defects: We know defects are not always visible and will take each situation on a case by case basis to find the best possible resolution. There is no time limit to report a defect and manufacturers often are perfectly willing to help, just as we are. Please let us know if you believe your item has a defect or a problem that is not from normal wear and tear.

Missing Parts: If you have parts missing from your order we are happy to assist by sending the parts or finding information about the parts that are supposed to be included, or not, and making sure your order is complete. There is also no time limit to report parts you never received that are rightfully yours.